Made to Order or Custom Imprinting product sales are considered FINAL; returns of any made to order product(s) are determined on a case-by-case scenario.
- Returns must be made within 30 days of your purchase.
- Merchandise must be in its original unused condition to be returned, unless there is a manufacturer defect.
- Custom imprinted product(s) are not accepted for return under any circumstance.
- PMS color matching is not accepted as a return reason on imprinted product(s) or fabric color.
- Color variations exist from fabric dye lots over the course of time and available suppliers.
- Merchandise that has been damaged, used, or altered will not be accepted for return or exchange.
- Cardinal bag supplies reserves the right to refuse return request if these conditions have not been met.
Restocking Fee
- All items are subject to a 10-20% restocking fee that will be deducted from refund. Original shipping and handling paid on the order is not refunded.
Exchanges
- In Stock Products ONLY: If product(s) are in new condition, bags can be exchanged for a different in stock product in a different size, style, fabric or color. The restocking fee will be waved in this case. The customer is responsible for paying the return shipping fee and the shipping fee for the new product(s).
Canceling An Order
- Made to Order and Custom Imprinting products cannot be canceled after 2-3 days from when the order was placed as it is already in production. If canceled after 2-3 days, you will be charged for a percentage of the total order placed, and that amount will be deducted from your refund.